SalutGames

Refund Policy

Last updated: 10 October 2026

We want you to enjoy every game you buy. If a premium game isn't right for you, you can get your money back.

14-day money-back guarantee

You can request a full refund within 14 days of your purchase, for any reason. After 14 days, we still review requests case by case, for example if a game does not work on your device and we can't fix it.

Game source code

Source code is a download you can copy, so the rules are a little different. You can get a full refund within 14 days of your purchase if you haven't downloaded it yet. Once downloaded, we refund it if the code doesn't work as described on its page and we can't fix it for you. When a source code purchase is refunded, its license ends: the download is closed and you may not use or publish the code. See the license terms.

How to request a refund

  • Reply to the receipt email you received from Paddle, or find your order at paddle.net; or
  • Email us at [email protected] with the email address you used to buy and the name of the game (or your license key).

Refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.

Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

After a refund

When a purchase is refunded, the premium game is removed from your account, or the source code license ends. Free games are not affected.

Free games

Free games cost nothing, so there is nothing to refund.

Contact

Questions: [email protected] or our contact form.